Refund policy

Return and Refund Policy

Last updated: August 6, 2026

Thank you for shopping at Hoojump. Because our products are made to order (print-on-demand), each item is custom-printed specifically for you when you place your order. This means we are unable to accept returns or exchanges for change of mind, incorrect size selection, or other non-defect reasons.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 14 days of delivery at stephane.guertin@gmail.com with your order number and a photo of the issue. We will review your request and, if approved, provide a replacement or a full refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are not returnable: stickers, mugs, and any item that has been worn, washed, or used.

Refund Process

Once your return/refund request is approved, we will process your refund to the original payment method within 5-10 business days. You will receive an email confirmation when your refund has been issued.